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Sony Store FAQs

Holiday 2021-

Q. What is the latest date I can place my order and get it delivered before Christmas?

A. Due to COVID-19 and nationwide supply chain challenges, shipping providers are experiencing significant delays and cannot guarantee delivery dates this holiday season. We recommend placing orders as early as possible and thank you for your patience.

For Standard Delivery: Place your orders by Dec 15th 2PM PT for delivery by Dec 24th.

For TV 51”+: Place your order by Dec 8th 12PM PT for delivery by Dec 24th.

Q. What are the Holiday Contact Center Sales and Care Hours?

A. HOLIDAY HOURS: Check our 2021 holiday schedule for hours effective Nov 22, 2021 - Jan 16, 2022.

Monday-Friday: 6:00AM—10:00PM PT

Saturday: 6:00AM—8:00PM PT

Sunday: 6:00AM—4:00PM PT

Call or Text: 1-800-249-7669 or click on the Chat link on our site.

Q. Do you have a Holiday Season Return policy?

A. Yes. All purchases made between November 1 and December 25 (“Holiday Season”) have until January 16 of the next calendar year, or within 30 days from date of shipment (whichever is greater), to return the Product. You can read about the full policy and specifics here Terms and Conditions.

Q. I bought a gift for someone. How can they return it if my purchase is more than 30 days from the time they want to return it?

A. Between November 1 through December 25 (the “Holiday Season”) we have extended our return policy window so that all purchases made during the Holiday Season have until January 16 (or 30 days from date of purchase), whichever is greater, to return the Product(s). Please review the details at Terms and Conditions

Q. If I purchase an extended service plan with the Sony Product as a gift, how do I transfer the extended service plan to person I am gifting?

A. A separate email will be sent to you with Protection Plan details and activation information. If you purchased a Protection Plan as a gift, please contact the Protection Plan support team to transfer the Protection Plan to the gift recipient. Support options including phone and email can be found here: https://protect.electronics.sony.com/care_faq. For general information, please visit protect.electronics.sony.com.

Q. Do you offer gift cards?

A. Currently we do not offer gift cards this 2021 holiday season but check back soon! We hope to add gift card options in the near future.

Q. Do you have a gift receipt option?

A. No, we do not have a gift receipt option that sends a package with a gift receipt omitting price and personal message. We hope to add this feature soon.

Placing an Order+

Shipping Policies+

Returning an Order+

Registration and Warranty+

Product Support+

Rev. 10/2021
Copyright Sony Electronics Inc.