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Terms & Conditions




     “Product” means any item or service offered for sale or licensing on the Website or Sony’s direct sales materials (ads, catalogs, specifications sheets, etc.), including but not limited to hardware devices, software, accessories, configurations of hardware and software, CDs, DVDs, Blu-ray discs, PlayStation games and all associated documentation.

     “Website” means the Sony website located at

Entire Agreement:

     The terms and conditions herein may NOT be altered, supplemented, or amended by the use of any additional document(s) that purport to be an agreement of the parties. Any attempt to supplement or amend these terms and conditions or to enter an order for Product(s) which is subject to additional or altered terms and conditions shall be null and void.

     Orders/Acceptance by Sony/Acceptance of This Agreement by You:

     All orders of Products placed by you with Sony are non-cancelable and shall be subject to acceptance by Sony. Sony reserves the right to reject any order you place with us, and/or to limit the quantities on any order. Notwithstanding any order confirmation or other communications sent by Sony, your order shall not be deemed accepted by Sony until Sony’s shipment of the Products ordered. Your submission of your order shall constitute your full acceptance of these terms and conditions. IF YOU DO NOT ACCEPT THESE TERMS, PLEASE DO NOT SUBMIT AN ORDER.

Limited Warranties:

     With respect to Sony branded Products, Sony makes no warranties except those stated in the Sony limited warranty cards included with the Products. With respect to third party (i.e. non-Sony branded) Products, such Products are sold by Sony AS IS. However, the third party manufacturer or supplier of these Products may offer its own warranties, and you agree to look solely to such manufacturer or supplier for any warranty related claims. SONY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MECHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT.

Software License Terms:

     All software (including pre-loaded software contained in hardware) (“Software”) is provided subject to such Software’s end user license agreement. You agree that you will be bound to such agreement.

Payment Terms; Price Confirmation/Billing Errors:

     Unless otherwise indicated, the purchase price of Products will be billed in full at the time of Product shipment. Sony will charge credit cards upon shipment. Sony accepts MasterCard, Visa, American Express, JCB and Discover. Sony does not accept cash, COD, purchase orders, or personal checks. Sony payment terms are subject to change without notice at Sony’s sole discretion. For orders from the Website, we confirm the price of a Product as part of our order processing procedures. In the unlikely event that a price stated on a Sony Website or direct sales materials are incorrect, then the following applies: If a Product’s correct price is lower than our stated price, we charge the lower price and ship you the Product. If a Product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Price Match:

     We will match the Product prices of online Sony Authorized Retailers (excluding Warehouse club retailers) for immediately available Products, subject to your request and these terms and conditions

  • For thirty (30) days from the date of sale, we price match Authorized Sony Retailers online prices for in-stock and readily available exact same SKU/Product.
  • If we lower our online price during the time period allowed for returns (thirty (30) days from purchase date), we will match our lower price, upon your request made within thirty (30) days.
  • Sony will only price match new Products (excludes clearance and open-box Products) that are in-stock online and readily available to ship. One price match per identical Product, per customer, at the then-current, pre-tax price available to customers is allowed.
  • Despite any other term and condition to the contrary, Sony’s decision to price match, including to a maximum or minimum dollar amount per Product or order, is based on Sony’s unilateral decision.

Sony will not price match for the following:

  • Prices that are based on intentional or unintentional pricing errors or low-ball offers, system errors or technical glitches, including by Sony Authorized Retailers, as determined by Sony’s unilateral decision.
  • Certain Products as unilaterally determined by Sony, including but not limited to, televisions, digital camera bodies and lenses. A Sony customer care representative can help you identify which Products are excluded from price match eligibility.
  • In-store prices.
  • Online prices of retailers who are not Sony Authorized Retailers.
  • Products sold by or shipped from third-party sellers on websites.
  • Pricing that is only available to select groups of customers including loyalty offers, discounts relating to non-warehouse membership or paid loyalty programs and government exchange store offers.
  • Pricing that is for non-consumer usage or customers.
  • Pricing and offers including contract cell phones, service prices (including delivery and installation charges), pre-order offers, rent/lease to own products, liquidation offers, trade-in offers, products denoted as Black Friday pricing and special daily or hourly sales.
  • Any financing offers, bundle offers, products included in bundle offers, subscription services, free products, pricing errors, mail-in offers, coupon offers, products that are advertised as limited quantity, out of stock products, clearance open-box, refurbished, pre-owned, credit card offers, gift card offers, products included in gift card offers, voice-only deals, and products for sale the Sunday before Thanksgiving Day through the Monday after Thanksgiving, whether offered by us or a third party, including Sony Authorized Retailers.


     Sony continually updates and revises Products. Sony may revise and/or discontinue Products at any time, in its sole discretion. Changes in Products shipped and Products described on this Websites and/or direct sales materials are possible. Sony Products are new unless specified as refurbished.

Coupons & Promotional Codes:

     You may not use coupons or promotional codes toward the purchase of refurbished Product, shipping & handling or sales tax.

      Coupons and promotional codes are non-transferable, may only be used once and may not be redeemed for cash or credit. Coupon codes must be provided at time of redemption through the Website. Coupon and promotional code offers are void where prohibited, taxed or restricted by law. Lost coupons and promotional codes cannot be replaced. Coupon and promotional code offers are valid only in the United States, excluding territories. Coupon/promotional code programs may be terminated or modified by Sony at any time in its sole discretion. Unless otherwise permitted by the terms of the promotional offers, limit of one coupon/promotion code per purchase applies.


     Free shipping on All Products

     Free shipping to be delivered within 2 – 3 business days.

     Expedited delivery for 1 day delivery is available for an additional fee.

     Orders placed after 2 PM EST Monday – Friday or by weekends, will be processed for shipping the next business day.

TVs 51” and above Shipping Details

     51” and above TVs ship through carrier AIT for delivery to your front door/delivery location. Carrier AIT will contact you (via email and text) notifying you that shipment is in transit and providing you a link to track of your order. AIT will call you to schedule a time and date for delivery. Scheduled delivery takes approx. 4 – 7 business days

White Glove Service

     Delivery to room of choice (inside the home/delivery location) and White Gloves Service are available for an additional fee, please refer to check-out process.

  •      For Standard White Glove Service, TV to be delivered and unboxed by carrier AIT to your room of choice.
  •      For Advanced White Glove Service, TV will be delivered by carrier AIT. Within 24 hours of the delivery being scheduled with AIT, Sony’s installation provider Goodman Solutions will call you to schedule and perform the installation of the TV on your wall of choice.
  •      For Advanced White Glove Service + Installation Add Ons, service includes Advanced White Glove Service and brick or stone wall installation of your 51" to 85" TV, performed by Goodman Solutions

Return Policy

     Excluding Products marked as refurbished and/or FINAL SALE – NO RETURN (aibo ERS1000 is sold as FINAL SALE – NO RETURN), Sony’s return policy allows for most Products purchased directly from the Website and shipped to locations in the United States to be returned by you after obtaining a Sony return authorization number (RMA) during the Return & Exchange Period of 30 days following date of shipment by Sony for a refund of purchase price actually paid minus any return shipping costs.

     PLEASE NOTE: ALL TELEVISION PRODUCTS WILL HAVE A $150 RETURN SHIPPING FEE (YOU ACKNOWLEDGE AND AGREE TO BE REDUCED FROM YOUR REFUND BALANCE). Further, Television returns require that you call or chat with Sony beforehand to confirm whether your Television is eligible for return. In its sole discretion, Sony may charge a restocking fee of 15% of the purchase price (“Restocking Fee”) to all Products.

The RMA number may be obtained by:

     (i) Logging into your account (if you had an account at the time you placed your order). Go to [Orders]. If Product is eligible for return (please call Sony regarding inquiries about Television returns), there will be an option to click to begin RMA process online. Follow and complete the process. A link to print the shipping label will be provided.

     (ii) If you do not have an account, please call Sony Customer Care at 1-800-646-7669.

     The RMA must be noted on the outside of the returned Product’s container. RMAs are valid for only 35 days from shipment of Product. Products must be returned with all included accessories, instruction sheets, in the original packaging and with bundled third party and/or Sony merchandise (if applicable). Shipping and handling charges are not refundable.

     Once you have printed your return label or have received a label from Sony, please send the Product back to Sony immediately, as you have a limited window for the return to be received by Sony in order for you to receive your refund. If you return Product to Sony (i) without a RMA from Sony or (ii) beyond the 35 day issuance period, or (iii) without included accessories, instruction sheets, or original packaging, Sony retains the right to either refuse delivery of such return or charge you a 15% Restocking Fee of the purchase price. Please allow up to 7 days for Sony to credit your account.

     You assume all risk of loss or damage to Product while in transit to Sony.

     Products that have been damaged, missing accessories, instruction sheets or with damaged packaging while in your possession are not eligible for return to Sony.

     If you have received damaged, defective or incorrectly shipped Product, please notify Sony Customer Care promptly and within 14 days of receiving the Product

     For limited warranty terms, please see to the limited warranty card that accompanies the Product.

Shipping and Handling/Risk of Loss:

     Product prices do not include shipping and handling. Sony will use its discretion in selecting a reputable carrier and appropriate means of shipment. Risk of loss or damage to Products in transit is yours. In the event of Product damage or loss during transit, it is your responsibility to file a claim with the carrier.

     Sony will not ship to PO Boxes.

     Sony’s aibo is not for sale or use in the State of Illinois, and may not be purchased by or shipped to purchasers or residents in Illinois.

Extended Service Plans:

     Sony’s Protection Plans (Sony’s Protect and/or Sony’s Protect Plus) are available for purchase (i) before expiration of the limited warranty time period that accompanied the Sony Product; or (ii) upon completion by a Sony authorized servicer of a paid Clean & Check or repair service. Other restrictions may apply, see Terms and Conditions for details Sony’s Protections Plans services are by Registria Customer Experience LLC, 1600 Stout St, #1600, Denver, Colorado 80202. Plan Administrator is Servify US Inc. 5608 17th Ave., NW, Seattle, WA 98107.

     A separate email will be sent to you with Protection Plan details and activation information. If you purchased a Protection Plan as a gift, please contact the Protection Plan support team to transfer the Protection Plan to the gift recipient. Support options including phone and email can be found here: For general information, please visit

Text Messages:

     If you agree to text Sony, you electronically agree to accept and receive communications from Sony, or third parties providing services on Sony’s behalf including via email, text message, calls, and push notifications to the cellular telephone number you provided to Sony. You understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of Sony, including but not limited to communications concerning orders placed through your account on the Website or through Sony services.

     Message and data rates may apply. Check with your mobile carrier to confirm your text messaging rates. If you do not wish to receive promotional emails, text messages, or other communications, you may change your notification preferences by accessing Settings in your account. To opt out of receiving promotional text messages from Sony, you must reply “STOP” from the mobile device receiving the messages.

Limitation of Liability:


Links to Third-Party Websites:

     The Website may contain links to third party websites (“Third-Party Websites”), which are available for your convenience and are intended only to enable access to such Third-Party Websites and are not for recommendation or endorsement. Sony does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any Third-Party Site or its content, products, or services. Please review the terms and conditions that apply to your use of Third-Party Websites.


     Certain Software or other materials that you may obtain through the Website may be further subject to export controls. You will comply with all applicable export and re-export restrictions, laws, and regulations, and you will not transfer, or encourage, assist, or authorize the transfer of any Software to a prohibited country or otherwise in violation of any restriction, law, or regulation.


     Prices do not include any sales, local or other similar taxes. Where applicable, taxes will be shown on and added to your invoice. All such taxes shall be paid by you.


     You certify and agree that you are purchasing Product(s) for your own personal use only and not for resale. You shall not resell Products or remove components from Product for resale.


     Title to Product(s) other than software passes from Sony to you upon shipment from Sony’s facility. Title to software shall remain with the applicable licensor(s).

Dispute Resolution (Including Binding Arbitration):

     “Dispute” is defined as any disagreement, cause of action, claim, controversy, or proceeding between you and any Sony related to or arising out of the sale of the Product by Sony, your purchase and/or use of the Product, or the terms of this Agreement. Dispute is to be given the broadest possible meaning that will be enforced.

     You and Sony agree that all Disputes shall be resolved exclusively through binding arbitration. YOU UNDERSTAND AND ACKNOWLEDGE THAT BY AGREEING TO ARBITRATION, YOU ARE GIVING UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR CLASS MEMBER) ANY DISPUTES IN COURT. You also agree that ANY DISPUTE RESOLUTION PROCEEDING WILL ONLY CONSIDER YOUR INDIVIDUAL CLAIMS, AND BOTH PARTIES AGREE NOT TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, REPRESENTATIVE ACTION, CONSOLIDATED ACTION, OR PRIVATE ATTORNEY GENERAL ACTION. Despite the above, you have the right to litigate any Dispute on an individual basis in small claims court or other similar court of limited jurisdiction, to the extent the amount at issue does not exceed $15,000, and as long as such court has proper jurisdiction and all other requirements (including amount in controversy) are satisfied.

     Arbitration Instructions. To begin Arbitration, either you or Sony must make a written demand to the other for arbitration. The Arbitration will take place before a single arbitrator. It will be administered in keeping with the Expedited Procedures of the Commercial Arbitration Rules, and the Supplementary Proceedings for Consumer-Related disputes when applicable (“Rules”) of the American Arbitration Association (“AAA”) in effect when the claim is filed. You may get a copy of AAA’s Rules by contacting AAA at 1-800-778-7879 or visiting The filing fees to begin and carry out arbitration will be shared between you and Sony, but in no event shall your fees ever exceed the amount allowable by the special rules for Consumers Disputes provided for by AAA, at which point Sony will cover all additional administrative fees and expenses. This does not prohibit the Arbitrator from giving the winning party their fees and expenses of the arbitration when appropriate pursuant to the Rules. Unless you and Sony agree differently, the arbitration will take place in the county and state where you live, and applicable federal or state law shall govern the substance of any Dispute during the arbitration. However, the Federal Arbitration Act, 9 U.S.C. § 1, et seq., will govern the arbitration itself and not any state law on arbitration. If you purchase the Product in the United States, but subsequently live outside of the United States, arbitration will take place in the county in which you purchased the Product. The Arbitrator’s decision will be binding and final, except for a limited right of appeal under the Federal Arbitration Act. The arbitrator may award declaratory or injunctive relief only to the extent necessary to provide relief warranted by that party’s individual claim, and any court with jurisdiction over the parties may enforce the arbitrator’s decision.

     Opt-Out Instructions. IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION PROVISION, THEN: (1) you must notify Sony in writing within 30 days of the date that you purchased the Product; (2) your written notification must be mailed to Sony Electronics Inc., 16535 Via Esprillo, MZ 1105, San Diego CA 92127, Attn: Legal Department; AND (3) your written notification must include (a) your NAME, (b) your ADDRESS, (c) the DATE you purchased the Product, and (d) a clear statement that “YOU DO NOT WISH TO RESOLVE DISPUTES WITH ANY SONY ELECTRONICS ENTITY THROUGH ARBITRATION AND/OR BE BOUND BY THE CLASS ACTION WAIVER.”

     Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the benefits of the Limited Warranty.


     The section headings used herein are for convenience or reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived there from.

Critical Components:

     The Products are not authorized for use as critical components in life support systems or situations where failure to perform can reasonably be expected to cause significant injury to users or others.

Force Majeure:

     Sony shall not be liable for any delay or failure in performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, pandemics, epidemics, outbreaks, embargoes, strikes, labor difficulties, equipment failures, shortages or any other like or unlike causes beyond the reasonable control of Sony. Quantities are subject to availability. In the event of shortage, Sony may allocate sales and deliveries in its sole discretion.


     Failure of Sony to insist upon strict performance of any provisions hereof shall not be deemed a waiver of its right and remedies. If any provision of this Agreement is deemed by a court to be unenforceable, the remainder shall stay in effect.

Entire Agreement:

     These terms and conditions constitute the entire and exclusive agreement between you and Sony concerning the Products and your purchase hereunder and supersedes any and all statements or other agreements, whether oral or written, between you and Sony.


     The trademark “SONY” and any other product names, service names or logos of SONY used, quoted and/or referenced in this Web Site are trademarks or registered trademarks of Sony Corporation or any of its affiliates. Other product names and/or company names used in the Website may be protected as their trademarks and/or trade names. Microsoft, Windows, Windows Vista, Excel, Windows Media and Life Without Walls, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Intel, the Intel Logo, Intel Inside, Intel Core, Ultrabook, and Core Inside are trademarks of Intel Corporation in the U.S. and/or other countries. Google, Google TV, Google Maps, Google Chrome, Gmail, Google Books, Google Earth, Google Ocean, YouTube, Picasa, Android, Android Market, the Google TV, YouTube, Android and Android Market logos are trademarks of Google Inc. Facebook and the Facebook logo are trademarks of Facebook, Inc. Twitter, the Twitter logo, Tweet, and Twitter bird are trademarks of Twitter, Inc. in the United States and other countries. Skype and the Skype Logo are trademarks of Skype Limited. Apple, Macintosh, Mac, Mac OS, iPhone, iPod, iPad, iPod classic, iPod touch, iPod nano and iPod shuffle, iTunes and iMovie are trademarks of Apple Inc., registered in the U.S. and other countries. Netflix and the Netflix logo are registered trademarks of Netflix, Inc. Slacker and the Slacker Radio logo are trademarks of Slacker, Inc. Vudu and the Vudu logo are trademarks of Vudu, Inc. Hulu and the Hulu logo are trademarks of Hulu. Pandora is a trademark of Pandora Media, Inc. Amazon Video On Demand is a trademark of Amazon in the U.S. and/or other countries. AT&T and the AT&T Globe logo are trademarks of AT&T Intellectual Property. Verizon Wireless is a trademark of Verizon Trademark Services, LLC. Bluetooth and the Bluetooth logo are trademarks of Bluetooth SIG, Inc. Qualcomm and Snapdragon are registered trademarks of Qualcomm Incorporated. Adobe, the Adobe PDF logo, Creative Suite, Photoshop, Premiere and Acrobat are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Norton and Norton Internet Security are trademarks owned by Symantec Corporation or its affiliates in the U.S. and other countries. Carl Zeiss, Vario-Sonnar and Vario-Tessar are registered trademarks of Carl Zeiss, Inc. HDMI and High Definition Multimedia Interface are trademarks of HDMI Licensing LLC. Blu-ray Disc, Blu-ray 3D, the Blu-ray Disc and Blu-ray 3D logos are trademarks of the Blu-ray Disc Association. Dolby and the double-D symbol are registered trademarks of Dolby Laboratories. DLNA is a registered trademark of the Digital Living Network Alliance.


     The above purchases can be made at the Website. Total Product quantities remain the same regardless of where your purchase is made.

Patent Notice

     One or more patents may apply to this website, including without limitation: U.S. Patent Nos. 5,528,490; 5,761,649; 7,908,173; and 7,908,176.


     Prices do not include tax or shipping. Reseller prices may vary. Specifications, availability, prices and terms of offer are subject to change without notice. Sony is not responsible for photographic, typographic or system errors.

     Rev. 06/2021

     Copyright 2021 Sony Electronics Inc.

Website Accessibility

     Sony Electronics Inc. is committed to facilitating and improving the accessibility and usability of (“Website”). We strive to ensure that our Website services and content are accessible to persons with disabilities including users of screen reader technology. Our efforts to maintain accessibility and usability are ongoing. While we strive to make the Website accessible some issues can be encountered by the range of assistive technology.  If, at any time, you have specific questions or concerns about the accessibility of any particular web page on this Website, please call or text Sony at 1-800-646-7669  or via chat from the Website. Please specify the web page and nature of the issue and we will make reasonable efforts to make that web page or the information contained therein accessible. Thank you.